In early 2023, the City of Austin commissioned an independent assessment of the site plan review process. (A site plan is a detailed drawing of proposed improvements and construction on a lot. During the site plan review process, reviewers ensure all site development standards are met.) This assessment resulted in 45 recommended initiatives that will improve overall customer experience and efficiency, and positively impact the development process. Cross-departmental teams have been set up under the leadership of the Transformation Management Team and are actively working on all initiatives.
This webpage serves as the hub for any information about this transformation, including descriptions of each initiative, contact information, timelines, and progress. We will also provide updates by email, so make sure to subscribe to our email list.
The initial review process was completed by an independent consultant who conducted surveys, workshops, and interviews with staff and customers, mapped processes, inventoried technologies, and identified potential points of improvement in interpreting the Land Development Code.
Staff Members Interviewed
